Privacy Policy

Your Information. Your Rights. Our Responsibilities. This notice describes how medical information about you may be used and disclosed and how you can access this information. Please review it carefully. 

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you. You can get an electronic or paper copy of your medical record:

  • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
  • We will provide a copy or a summary of your health information. We may charge l reasonable, cost-based fee.

ASK US TO CORRECT YOUR MEDICAL RECORD

  • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this. 
  • We may say "no" to your request, but we'll tell you why in writing within 60 days.

REQUEST CONFIDENTIAL COMMUNICATIONS

  • You can ask us to contact you in a specific way (for example, by home or office phone) or to send mail to a different address.
  • We will say "yes" to all reasonable requests.

ASK US TO LIMIT WHAT WE USE OR SHARE

  • You can ask us not to use or share specific health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say "no" if it would affect your care. 
  • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say "yes" unless a law requires us to share that information.

GET A LIST OF THOSE WITH WHOM WE'VE SHARED INFORMATION

  • You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. 
  • We will include all the disclosures except for those about treatment, payment, health care operations, and certain other disclosures (such as any you asked us to make). We'II provides one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

GET A COPY OF THIS PRIVACY NOTICE

  • You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly. 

CHOOSE SOMEONE TO ACT FOR YOU

  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. 
  • We will make sure the person has this authority and can act for you before we take any action. 

FILE A COMPLAINT IF YOU FEEL YOUR RIGHTS ARE VIOLATED 

  • You can complain if you feel we have violated your rights by contacting us at 864226-6041. 
  • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.govfocriprivacy/hipaa/...
  • We will not retaliate against you for filing a complaint. 

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.  In these cases, you have both the right and choice to tell us to:

  • Share information with your family, close friends, or others involved in your care.
  • Share information in a disaster relief situation.
  • Include your information in a hospital directory

If you are not able to tell us your preference, for example, if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases, we never share your information unless you give us written permission:

  • Marketing purposes
  • Sale of your information
  • Most sharing of psychotherapy notes

lathe case of fundraising:

  • We may contact you for fundraising efforts, but you can tell us not to contact you again.

Our Uses and Disclosures:

HOW DO WE TYPICALLY USE OR SHARE YOUR HEALTH INFORMATION?

We typically use or share your health information in the following ways:

TREAT YOU - We can use your health information and share it with other professionals who are treating you. Example: A doctor treating you for an injury asks another doctor about your overall health condition. 

RUN OUR ORGANIZATION - We can use and share your health information to run our practice, improve your care, and contact you when necessary. Example: We use health information about you to manage your treatment and services. 

BILL FOR YOUR SERVICES - We can use and share your health information to bill and get payment from health plans or other entities. Example: We give information about you to your health insurance plan so it will pay for your services. 

HOW ELSE CAN WE USE OR SHARE YOUR HEALTH INFORMATION?

We are allowed or required to share your information in other ways — usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share

your information for these purposes. For more information see: http://www.hhs.goviocriprivacy...

HELP WITH PUBLIC HEALTH AND SAFETY ISSUES

  • We can share health information about you for certain situations such as:

    Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone's health or safety

DO RESEARCH

We can use or share your information for health research. 

COMPLY WITH THE LAW

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law.

RESPOND TO ORGAN AND TISSUE DONATION REQUESTS

We can share health information about you with organ procurement organizations.

WORK WITH A MEDICAL EXAMINER OR FUNERAL DIRECTOR

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

ADDRESS WORKERS' COMPENSATION, LAW ENFORCEMENT, AND OTHER GOVERNMENT REQUESTS

We can use or share health information about you:

  • For workers' compensation claims
  • For law enforcement purposes or with a law enforcement official
  • With health oversight agencies for activities authorized by law
  • For special government functions such as the military, national security, and presidential protective service

RESPOND TO LAWSUITS AND LEGAL ACTIONS

We can share health information about you in response to a court or administrative order, or in response to a subpoena. 

Our responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this notice and give you a copy of it. 
  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

FOR MORE INFORMATION SEE:

WNW. hhs.cioviocriprivacy/hipaafunders ng/consumers/noticepp.html

CHANGES TO THE TERMS OF THIS NOTICE

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website. 

Testimonials

What Our Patients Say About Us

  • Staff are always friendly & helpful. Always felt welcome as soon as you walk in the door. Never had to wait more than a few minutes to be seen. Doctor very knowledgeable & took time to listen to all concerns & questions. Never felt rushed. Would totally recommend!

    - Diane N.
  • Friendly, prompt and great attention to detail. Love this eye doctor!

    - Beth S.
  • Dirk Graves is hands down the best doctor I’ve had the privilege of knowing. He treats his patients as real people and works diligently to ensure all of his patients are well taken care of, even beyond their vision health. He is a rare mix of incredibly knowledgeable and wonderful bedside manner. Turn nowhere else for your eye needs.

    ...
    Show More - Joel W.
  • I truly enjoy every visit to this office. The whole staff is kind, funny, professional, and they know just about patient by name. Wonderful experience everytime I go.

    - Jessica F.
  • Dr. Graves and his staff are simply amazing. They make you feel welcome, from the front door, to the eye exam, and even purchasing frames and contacts. Dr. Graves has a way of making children feel at ease also, because my 10 year old and nervous 17 year old love him. We have been with this practice for around 12 years. Superb care, great advice and a comfortable environment. Oh, and the front desk working with your insurance is awesome! So friendly and helpful, even when dealing with insurance!

    ...
    Show More - Amber B.
  • Dr. Morris is excellent. He is very professional and friendly. He adjusted my contact lenses so that with them in I can see well both at a distance and close up. He knew exactly what to do to fix the issues I was having. I would highly recommend him.

    - Kathy K.
  • Great place, everyone is friendly and helpful. Always on time and very easy to work with. Very knowledgable and helpful with contacts.

    - Steve B.
  • Very nice facility, friendly folks, good service.

    - Kristen A.
  • Today was my first visit to Family Vision. It was awesome, everyone was super nice. I will definitely go back and highly recommend.

    - David W.

Contact Us

We look forward to hearing from you

Hours of Operation

Our Regular Schedule

Clemson Location

Monday

8:30 am - 5:30 pm

Tuesday

8:30 am - 5:30 pm

Wednesday

8:30 am - 5:30 pm

Thursday

8:30 am - 5:30 pm

Friday

8:30 am - 5:30 pm

Saturday

Closed

Sunday

Closed

Clemson Location

Monday
8:30 am - 5:30 pm
Tuesday
8:30 am - 5:30 pm
Wednesday
8:30 am - 5:30 pm
Thursday
8:30 am - 5:30 pm
Friday
8:30 am - 5:30 pm
Saturday
Closed
Sunday
Closed

Location

518 College Avenue, Suite 200 Clemson, SC, 29631, US